COVID-19 Update

OnRoad Rentals will be operating at all NZ Govt COVID-19 Alert Levels 24 Hours, 7 Days a week

21/09/2020: Alert Level Update

We have had confirmation from the NZ Govt that Auckland will move to COVID-19 Alert Level 2 from 11:59pm Wednesday 23 September and the rest of New Zealand will move to Alert Level 1 from 11:59pm tonight ! This is welcome news for people hosting gatherings which for Auckland, can now gather in groups of 100 and the rest of New Zealand will not have any cap on gathering sizes.

24/08/2020: COVID-19 Alert Level 3 Extended

We have had confirmation from the NZ Govt that COVID-19 Level 3 restrictions will be extended and remain in place throughout Auckland until 23:59pm on Sunday 30th August 2020. From Monday 31st August, New Zealand will be in Alert Level 2 with the exception that gatherings in Auckland only must not exceed groups of 10.

21/08/2020: COVID-19 Booking Guarantee

Our COVID-19 cancellation and amendment policy has been reviewed.

Are you worried about booking a vehicle from us due to the uncertainty with NZ Govt COVID-19 Alert Level changes ? We are working at speed to ensure every customer has certainty and OnRoad Rentals has the flexibility you would expect during the COVID-19 pandemic. We have made a VERY simple policy: If you book with us and your travel arrangements or plans are affected by an NZ Govt COVID-19 Alert Level change (Alert Level 3 and 4 only), you will be eligible for a FULL REFUND on your hire and no cancellation fees apply. We are also happy to hold a credit on file and you can use this at any time with no expiry.

PLEASE NOTE: If your booking falls within Alert Level 1 and 2, and are not a direct result of Alert Level 3 or 4 then our usual cancellation and amendment policy will apply.

21/08/2020: Auckland Alert Level 3 update

Following the announcement by the NZ Govt, a review of the COVID-19 Alert Levels was anticipated to be for today however the review has been pushed out to Monday 24th August. OnRoad Rentals will update again with regards to any changes to our operations should Alert Levels change.

14/08/2020: Auckland Alert Level 3, Rest of NZ Alert Level 2

We have had confirmation by the NZ Govt that COVID-19 Level 3 restrictions will remain in place throughout Auckland until 23:59pm on Wednesday 26 August 2020 with a review on Friday 21st August.

This affects many upcoming rental vehicle bookings within the Auckland COVID-19 Level 3 restriction timeframe.

We advise all customers with upcoming rental vehicle bookings that are due to pickup during this time, that we will be in contact with you over the next 24 Hours to confirm or cancel your booking. Our COVID-19 cancellation policy will apply to any cancellations.

We advise all customers who are returning vehicles, can do so as per “normal” and OnRoad Rentals will be operational 24 Hours, 7 days a week during ALL NZ Govt Alert Levels.

Our operations remain unchanged and we will be open 24 Hours, 7 Days a week offering FREE CONACTLESS vehicle delivery and pickup.

Increased Cleaning and Sanitizing

All cleaning and sanitizing regime will always be to a high standard. All vehicles will be supplied with hand sanitizer throughout all NZ Govt COVID-19 Alert Levels. We are very proud of our cleaning processes at OnRoad Rentals but during this time we have put in place additional cleanliness procedures. This includes increased sanitisation of all rental vehicles, with a particular focus on the sanitisation of keys, steering wheels and other highly utilised areas of the vehicle.

All OnRoad Rentals staff are also adhering to the Ministry of Health’s guidelines regarding hygiene advice and social distancing measures when delivering and collecting vehicles. Where possible, we will offer contactless vehicle delivery and pickup.